For many UK SMEs, an ageing finance or ERP system stays in place because it still does the job. The reports run, invoices go out and the team knows its way around the screens. Replacing it can feel like a project for another quarter. Then the supplier stops supporting it. End of support turns a familiar system into a strategic decision. Without vendor updates, vulnerabilities may go unpatched, compliance...
One supplier can make IT simpler to manage. It can also become the quiet dependency behind your phones, cloud applications, user accounts, backups and support desk. That does not mean every business needs a different supplier for every service. It means directors need to understand what would happen if a key provider became unavailable, lost access to a critical system, suffered a serious incident or...
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